Privacy Policy

Last updated:

Boneseco Ltd. ("we," "us," or "our") operates the Boneseco website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the UK General Data Protection Regulation (UK GDPR), Data Protection Act 2018, and ePrivacy Regulations 2003.

1. Information We Collect

From Contact Forms: When you submit our contact form, we collect your name, email address, and message content. This is voluntary and used only to respond to your enquiry.

Automatically: We collect technical data including IP address, browser type, pages visited, and referral source via Google Analytics (see Section 10). This helps us improve your experience.

Cookies: We use cookies for functionality (site preferences) and, with your consent, for analytics and marketing. See our Cookie Policy for details.

2. How We Use Your Information

We use collected data to: (a) respond to your messages and requests; (b) send you confirmations and updates related to services you've requested; (c) improve website performance and user experience; (d) comply with legal obligations; (e) detect and prevent fraud.

3. Legal Basis for Processing (GDPR Article 6)

We process your data under these legal bases: Consent (you tick a consent box); Contract (if you book coaching, we process data to deliver it); Legal Obligation (tax, fraud prevention); Legitimate Interest (improving our website and services).

4. Data Sharing & Disclosure

We do not sell your data. We share data only with: (a) service providers (email, analytics, hosting) under Data Processing Agreements; (b) legal authorities if required by law; (c) other parties if you explicitly consent.

Third-Party Services: Google Analytics, Google Ads (Consent Mode), and email services process data under their own privacy policies. We link to these below.

5. International Data Transfers

Some service providers are US-based (Google). Data transfers are protected under Standard Contractual Clauses and supplementary measures. You have the right to request details of these mechanisms.

6. Data Retention

Contact form data: retained for 1 year to handle follow-ups and legal claims, then deleted. Analytics data: retained per Google's retention settings (typically 14 months). You can request deletion at any time.

7. Your Rights Under GDPR

You have the right to: (a) Access your data; (b) Rectify inaccurate data; (c) Erasure ("right to be forgotten"); (d) Restrict Processing; (e) Data Portability (export your data); (f) Object to processing; (g) Lodge a Complaint with the ICO (uk.ico.org.uk).

To exercise any right, contact us at info@boneseco.top with "Data Subject Request" in the subject line.

8. Children's Privacy

Our site is not directed to children under 13. We do not knowingly collect data from children. If we become aware of such collection, we delete it immediately. Parents concerned may contact us.

9. Cookie Technologies & Tracking

Cookies store user preferences, track sessions, and (with consent) measure usage and advertising effectiveness. You can manage cookies via your browser settings or our Cookie Policy banner. Consent Mode v2 ensures no tracking without your permission.

10. Third-Party Analytics & Advertising Services

Google Analytics 4: Measures page views, user behaviour, and traffic sources. Privacy policy: policies.google.com/privacy. Opt out: Google Analytics Opt-Out Browser Add-on.

Google Ads Conversion Tracking: Tracks enquiry form submissions and conversions. Governed by Consent Mode v2; conversion tracking only fires if you accept marketing cookies. Privacy: Google Privacy Policy.

Google Maps Embed: Our contact page embeds a map. This collects your location data (if permitted). Privacy: Google Privacy Policy.

11. Data Security

We use industry-standard encryption (HTTPS), secure hosting, and limited data access. However, no system is 100% secure. If a breach occurs, we notify affected users and authorities within 72 hours as required by GDPR.

12. Our Data Controller & Processor Details

Data Controller: Boneseco Ltd., 25 Wardour Street, London W1D 6QQ, UK. Email: info@boneseco.top. Phone: +44 20 7946 0958. Company No.: 15847623. VAT: GB 376 8251 47.

13. Changes to This Policy

We may update this policy. Changes are effective immediately upon posting. We'll notify you of material changes via email or site notice.

14. Contact Us

Questions about privacy? Contact us at info@boneseco.top or call +44 20 7946 0958 during business hours.